At Saffron Holidays India Pvt Ltd, we strive to deliver a smooth and reliable travel booking experience. However, we understand that plans may change, and refunds may be required. This Refund Policy outlines the terms and conditions governing refunds for bookings made through our platform.
Refund eligibility depends on the terms and conditions of the respective service providers (e.g., airlines, hotels, tour operators).
Refund requests must be submitted to our customer support team at info@saffronholidays.in.
Processing times may vary based on the service provider and payment method.
Customers are advised to carefully review the cancellation and refund policies of the service provider before booking.
Some bookings may be non-refundable or subject to cancellation fees.
Refund amounts will be calculated strictly as per the provider’s cancellation terms.
If a booking is canceled by a service provider (e.g., flight cancellation, hotel closure), customers will be entitled to a refund or alternative arrangements as per the provider’s policy.
Saffron Holidays will assist in coordinating and facilitating the refund process.
Refunds may take 7–14 business days to reflect in the original payment method.
Delays may occur due to bank or payment gateway policies.
Refunds will not be provided in the following cases:
No-shows or failure to meet check-in/boarding requirements.
Partially used services (e.g., incomplete tours, unused hotel nights).
Any booking explicitly marked as “non-refundable” at the time of purchase.
Refunds will be processed to the original payment method used during booking.
In cases where this is not possible, alternative arrangements will be discussed directly with the customer.
For refund-related queries or assistance, please contact us at:
📧 info@saffronholidays.in
📞 +91 9923666668
📍 Office No. B-115, Suratwala Mark Plazzo, above Burger King, Near Cafe Peters, Hinjawadi, Pune (India)
By using our website and services, you agree to the terms outlined in this Refund Policy.
Last updated: 2025
