Nilgiri Serenity with Isha Blessings

Flights and Hotels Confirmation Policy
Flights and hotel rates are dynamic and subject to change at any time.
Full payment in advance is mandatory to confirm bookings.

Any part payment or token amount sent towards booking does not guarantee confirmation of flights or hotels until the full payment has been received and acknowledged.

Prepone Or Postpone Travel Dates Policy
In case a guest wishes to prepone or postpone their travel dates, they must inform us at least 15 days prior to the journey date via E-mail only at the time of Booking was used. Requests sent through WhatsApp, SMS or other messaging platforms will not be considered valid.

Post-Booking Itinerary & Hotel Change Policy
After final booking confirmation, any request for itinerary changes must be communicated only through official email. Requests or confirmations via WhatsApp or any other messaging platforms will not be accepted.
Hotel change or replacement requests will strictly depend on the individual hotel&rsquos cancellation and modification policy, subject to availability and applicable charges.

Hotel & Room Upgradation Policy
Hotel or room upgradation requests are strictly subject to availability. Any upgrade will be chargeable on an additional cost basis as per the prevailing hotel tariff and the booked hotel&rsquos upgrade policy.

On Trip Sightseeing & Itinerary Changes
All sightseeing visits mentioned in the itinerary are subject to time, Weather Conditions, Traffic and Local Government Regulations. Changes, Additions or cancellations in sightseeing may occur due to unforeseen circumstances and will not be a Reason for Refund. 

Local Permits & Special Route Vehicle Charges
Local permits and special route vehicle charges are not included in the above quoted package cost. Charges for high-altitude and restricted areas such as Rohtang Pass, Nathula Pass, Chang La Pass, or similar destinations depend on government regulations, vehicle type, and seasonal demand. These charges vary season-wise and are payable directly at the destination as per local authority rates.

Vehicle Usage & Timings
The vehicle provided will be strictly as per the itinerary and for point-to-point transfers only. Car usage is limited to scheduled hours mentioned in the tour program (8 Hrs Duty). Extra hours or extra kilometers will be chargeable directly to guest as per local rates.

Local Union Vehicles
In some destinations like hill stations, wildlife zones, or restricted areas, local transport union vehicles are mandatory as per government rules. In such cases, the arranged vehicle will be valid only up to the union checkpoint, and guests will need to use local vehicles at their own cost.

Horse Rides / Pony Rides / Mule Rides
Activities such as horse riding, pony rides, mule rides, camel rides, or similar are not included unless specifically mentioned in the package. These are optional and charges depend on local operators and season.

Local Pass & Permit Charges
Entry permits, forest permits, inner-line permits, eco-fees, and local area passes are chargeable extra unless specifically mentioned as included in the package. These charges depend on destination regulations and seasonal changes.

Entry Tickets & Monument Fees
All entry tickets, monument charges, sightseeing entry fees, museum tickets, and activity tickets are not included unless clearly specified in the package inclusions. These charges are subject to change as per government guidelines.

Darshan Passes & Temple Visits
Darshan tickets, special entry passes, VIP passes, or fast-track passes for temples and religious sites are not included unless mentioned. Darshan timings and availability are controlled by temple authorities and may vary without prior notice.

Seasonal Conditions
Rates and services are subject to seasonal conditions such as peak season, long weekends, festivals, heavy rush, weather conditions, or local strikes. Some locations may impose special charges during peak tourism periods.

Weather and Natural Conditions
In case of snowfall, landslides, roadblocks, heavy rains, or other natural conditions, changes in the itinerary or sightseeing may be required for guest safety. No refund shall be applicable for such changes.

Responsibility and Liability
The company shall not be responsible for delays, losses, cancellations, injuries, or accidents due to natural calamities, political disturbances, vehicle breakdowns, local union issues, or unforeseen circumstances beyond control.

Guest Cooperation
Guests must cooperate with drivers, guides, hotel staff, and local authorities. All final sightseeing decisions will depend on mutual understanding between guest and driver considering real-time situations.